The president of NYSL Promotions discussed the benefits of providing great customer service. He also shared tips for taking care of consumers in a competitive market.
Fairfield, NJ, August 28, 2015 (Newswire.com) - Company leaders at NYSL Promotions understand the key role that their team members play in uniting brands and consumers. “Our associates act as a bridge between the exciting brands we promote and their ideal customers,” stated Joe, the president at NYSL Promotions. “We know how important it is to provide shoppers with unique experiences that leave lasting positive impressions.”
The training program at NYSL Promotions stresses customer service skills. Ongoing education ensures that these skills stay as sharp as possible. The president explained, “There are so many benefits to providing great customer service, and increased profits are the tip of the iceberg. When your people show that they value customers, positive effects spread throughout all phases of the operation.”
With satisfied customers come happy investors and business partners. Along with boosting profits, the benefits of stellar customer service lead to more motivated team members. As Joe commented, “Our associates work in a comfortable atmosphere because they know that customers are taken care of well and the brands we promote are thriving. As a result, we have far less turnover. Taking care of customers creates an amazing ripple effect.”
"Our associates act as a bridge between the exciting brands we promote and their ideal customers,"
NYSL Promotions’ President Offers Suggestions for Delivering Great Customer Service
The NYSL Promotions team knows that providing unmatched customer service isn’t always easy. As Joe put it, “Whatever else is going on, I always remind our team members that they have to put their issues aside when dealing with customers. I know it isn’t easy to rise above the frustrations you might be experiencing during a hectic day, but it must happen. After all, customers can tell when they aren’t your top priority. They’ll remember the interaction as a bad one and tell others about the experience.”
Joe also reminds his team members that customers provide their reason for being. He said, “The customer always come first, and for good reason. None of us would be here if customers didn’t decide to spend their time learning about the brands we promote and make buying decisions based on that.”
Marketing professionals also have to make customers know that they are appreciated. To do so, Joe recommends that team members resist the temptation to check emails while talking with them on the phone and that they listen intently during any interaction. He also encourages his associates to ask lots of questions to make sure they completely understand customers’ concerns and needs.
About NYSL Promotions
NYSL Promotions produces campaigns with a simple goal in mind: Offer businesses a dynamic and interactive way to increase awareness of their brand. Marketing experts at the firm design customized strategies to target interested consumer groups and present compelling features in an effective light. The result is a company that stands out in an atmosphere of advertisement saturation.
The firm specializes in on-site promotion to increase interaction and encourage brand loyalty. Its efforts build new customer bases that result in fast paced growth for clients. This model of interactive advertising is scalable and appropriate for the campaign goals of small and large businesses alike. Precision planning and collaboration promotes products and services in innovative approaches that hit the mark with efficiency and generate an excellent return on investment.